You get what your pay for
I really wanted a family picture this year, but seeing as how we're pinching pennies, we decided to go to the photo studio at Target because I had a coupon. $9.99 for more pics than you need. It would solve all our family's Holiday/Birthday needs. So, the day after Thanksgiving, we braved the treck, fought our way through the parking garage, bribing Emma the entire time.
They were late setting up. Not unusual. The kids were getting fidgety when they called us in. We posed perfectly, and she shot 5 shots. The kids were perfect. I thought, "woo hoo! This is painless!" Then, the photographer, well, the girl holding the camera and pressing the button, checked the camera to review the shots (Target is now digital...so fancy!) And realized, "Darn it. The pictures didn't take." WHAT?! Are you kidding. Please tell me you're kidding. Nope. Then, it took her 10-15 minutes to fix the camera. By that time, Emma was in full melt-down mode and Theo was B-lining it for the door, screaming when ever I grabbed him to take him to the backdrop of torture.
We got 2 poses out of it. 2. Emma's face was pink and splotchy from crying, and Theo is reaching for someone invisible to pull him away from this horrible situation in one photo, in the other, Theo is blurry.
We had a coupon for one free 8x10 and the package of endless photos, plus a separate coupon for $4.99 a sheet (not to be used with the other one)
We couldn't decide which one was worse, so we used the free 8x10 for one pose, and the package for the other. Our photos would be ready for pick up in 7-10 days.
This brings us to today:
I drag the kids the Target today to pick up our photos. They show me the "extras" they always print up, and I said, "No. I 'll just take the 8x10 and the package we ordered." Well, you just ordered the 2 sheets. The 8x10 and one sheet of 3.5x5s. You can see you were only charged $5.21. "Yes, I noticed that several days ago when I was filing our receipts. I just assumed you had given us a discount because of the camera mishap."
We go back and forth a bit, and the LOVELY employee (who was there the day we took these photos) got R.U.D.E. I asked if we could re-order the package and put a rush on it, and she said, "Well, we can re-order them, but it will cost you $15 a sheet." Um. No. Thank you. That would be about $100, and these photos are not that good. (That was what I said in my head) I looked at her blankly. "So I can't just pay the difference for your mistake? (she was the one who checked us out that day." She says, "Look. I do not mean to be condescending (which means she does), but I explained to your husband that it would cost another $15 to order the other pose in an 8x10, and he must have said, "No." Now I REALLY doubt this happened, especially having had talked to him this evening, and he said, "I just signed my name. That was it. We didn't discuss anything about the package, etc."
Obviously there was some mis-understanding on the Target folks. I asked Rachel again if there was something we could do. If there was a way to sort this out. She said, well you can buy the sheets at $15 a sheet. I said, "That's not going to work." She in turn said, "Well, again, I don't mean to be condescending, but I did explain this to your husband on the day you ordered your photos. So I hope I can help you again in the future." I said, "No. YOU won't. I'll be taking my business elsewhere, thank you, and happy Hannukkah."
She had also at some point in our little exchange mentioned that she remembered us being upset that day. Yeah. We were dealing with 2 screaming kids and an employee who couldn't fix the camera.
So, I guess I shouldn't be suprised when you go somewhere to get a bunch of photos for $9.99. I should have learned my lesson. Last year we went to Target, and 3 weeks later when I go to pick up the photos, I'm told, "Oh, I'm sorry. The photos weren't on the disk." At least then, they gave us a butt load of coupons, discounts, etc. We went to Picture People instead.
Tomorrow, I call the corporate customer service office so I can get the package I ordered. I'll gladly pay the $4 difference. It did not put me in the best of moods, but watching Emma at her first rehearsal ever (Lord help us! She's got the bug already!) put a huge smile on my face. Cute, cute, CUTE!
Anyway, I digress....beware yea who hold the treasured bargain coupon...sometimes the treatment you get is equivalent to what you pay: Cheap.
They were late setting up. Not unusual. The kids were getting fidgety when they called us in. We posed perfectly, and she shot 5 shots. The kids were perfect. I thought, "woo hoo! This is painless!" Then, the photographer, well, the girl holding the camera and pressing the button, checked the camera to review the shots (Target is now digital...so fancy!) And realized, "Darn it. The pictures didn't take." WHAT?! Are you kidding. Please tell me you're kidding. Nope. Then, it took her 10-15 minutes to fix the camera. By that time, Emma was in full melt-down mode and Theo was B-lining it for the door, screaming when ever I grabbed him to take him to the backdrop of torture.
We got 2 poses out of it. 2. Emma's face was pink and splotchy from crying, and Theo is reaching for someone invisible to pull him away from this horrible situation in one photo, in the other, Theo is blurry.
We had a coupon for one free 8x10 and the package of endless photos, plus a separate coupon for $4.99 a sheet (not to be used with the other one)
We couldn't decide which one was worse, so we used the free 8x10 for one pose, and the package for the other. Our photos would be ready for pick up in 7-10 days.
This brings us to today:
I drag the kids the Target today to pick up our photos. They show me the "extras" they always print up, and I said, "No. I 'll just take the 8x10 and the package we ordered." Well, you just ordered the 2 sheets. The 8x10 and one sheet of 3.5x5s. You can see you were only charged $5.21. "Yes, I noticed that several days ago when I was filing our receipts. I just assumed you had given us a discount because of the camera mishap."
We go back and forth a bit, and the LOVELY employee (who was there the day we took these photos) got R.U.D.E. I asked if we could re-order the package and put a rush on it, and she said, "Well, we can re-order them, but it will cost you $15 a sheet." Um. No. Thank you. That would be about $100, and these photos are not that good. (That was what I said in my head) I looked at her blankly. "So I can't just pay the difference for your mistake? (she was the one who checked us out that day." She says, "Look. I do not mean to be condescending (which means she does), but I explained to your husband that it would cost another $15 to order the other pose in an 8x10, and he must have said, "No." Now I REALLY doubt this happened, especially having had talked to him this evening, and he said, "I just signed my name. That was it. We didn't discuss anything about the package, etc."
Obviously there was some mis-understanding on the Target folks. I asked Rachel again if there was something we could do. If there was a way to sort this out. She said, well you can buy the sheets at $15 a sheet. I said, "That's not going to work." She in turn said, "Well, again, I don't mean to be condescending, but I did explain this to your husband on the day you ordered your photos. So I hope I can help you again in the future." I said, "No. YOU won't. I'll be taking my business elsewhere, thank you, and happy Hannukkah."
She had also at some point in our little exchange mentioned that she remembered us being upset that day. Yeah. We were dealing with 2 screaming kids and an employee who couldn't fix the camera.
So, I guess I shouldn't be suprised when you go somewhere to get a bunch of photos for $9.99. I should have learned my lesson. Last year we went to Target, and 3 weeks later when I go to pick up the photos, I'm told, "Oh, I'm sorry. The photos weren't on the disk." At least then, they gave us a butt load of coupons, discounts, etc. We went to Picture People instead.
Tomorrow, I call the corporate customer service office so I can get the package I ordered. I'll gladly pay the $4 difference. It did not put me in the best of moods, but watching Emma at her first rehearsal ever (Lord help us! She's got the bug already!) put a huge smile on my face. Cute, cute, CUTE!
Anyway, I digress....beware yea who hold the treasured bargain coupon...sometimes the treatment you get is equivalent to what you pay: Cheap.
posted by Ramblings of a crazed SAHM at 10:12 PM
1 Comments:
Your very skilled. You should write a book, maybe about your life...
Post a Comment
<< Home